Warranty

• Free replacement parts and professional remote technical guidance for any quality issues.
• If a solution cannot be reached within two communication attempts or if the customer is unable to cooperate with the repair, a return, refund, or replacement can be requested.
• We will cover all round-trip shipping costs in these cases.

• Free replacement parts and professional remote technical guidance for quality issues.
• If factory repair is required, the customer covers shipping to the repair center.
• Tory Carrier covers return shipping to the customer after the repair.
• No labor fees or replacement part costs will be charged during this period.

• Lifetime free remote technical support for any quality concerns.
• Customers are responsible for the cost of replacement parts.
• If factory repair is required, the customer covers labor, parts, and all round-trip shipping costs. A detailed quote will be provided upon request.

To extend battery life and ensure proper function, please charge the battery at least once a month when the equipment is not in use.

• Damage caused by improper use, negligence, or accidents.
• Unauthorized modifications, disassembly, or force majeure events.
• Normal wear and tear or consumable parts (e.g., wheels, hydraulic oil, seals).

• Accessories: 6-month limited warranty.
• Batteries: 12-month limited warranty.
• Used Machines: Sold under a "No Return/No Refund" policy. Includes a 6-month limited warranty for free replacement parts only (labor and extended warranties are excluded).