Shipping policy

Shipping Policy – ToryCarrier.com

At Tory Carrier, we are committed to delivering your orders safely, efficiently, and reliably across the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico).

Shipping fees are calculated at checkout based on your delivery address, order size, warehouse availability, and selected delivery services.

Lead Time

  • Orders are typically processed and shipped within 48 business hours after payment confirmation.
  • Shipments are not processed on weekends or public holidays.
  • Delivery times vary depending on the carrier, warehouse location, equipment type, and destination address. All delivery timelines are estimated and not guaranteed, as unforeseen delays may occur.
  • Our logistics team will monitor shipment progress and provide updates when necessary.

Local Delivery

Customers located within 100 miles of one of our U.S. warehouses may be eligible for local delivery service.

Local delivery provides a faster and more flexible transportation option compared with standard freight shipping. Delivery fees are automatically calculated at checkout based on your delivery location and order value.

Orders are fulfilled from the nearest available warehouse based on inventory availability and customer location. Our warehouse network supports local delivery coverage across the following regions:

  • Midwest Region – Illinois Warehouse
  • Southeast Region – Georgia Warehouse
  • South Central Region – Texas Warehouse
  • West Coast Region – California Warehouse

Local delivery rates apply to standard palletized shipments under normal delivery conditions.

Additional charges may apply for orders requiring:

  • Additional pallets beyond the standard local delivery allowance
  • Oversized equipment or special handling requirements
  • Residential delivery or limited-access locations
  • Special unloading services or delivery arrangements

If additional delivery charges are required, our team will contact you before shipment to confirm the details.

Shipping Methods

  • We ship from multiple U.S. warehouses using reliable freight carriers selected according to your location, equipment type, and order requirements.
  • Standard shipping typically includes delivery to a freight terminal or a commercial business address with self-unloading capability.
  • Additional services such as Liftgate Delivery, Residential Delivery, Inside Delivery, or Delivery Appointment Calls are not included in standard freight rates unless specifically selected or arranged.
  • Additional fees may apply for remote areas, residential locations, limited-access facilities, or locations requiring special delivery arrangements.
  • For pickup orders, a Bill of Lading (BOL) containing pickup information will be emailed after order confirmation. Customers should bring a printed copy of the BOL when picking up their order.

Canada Customers

We also serve Canadian customers through our dedicated Canada store.

Customers can switch to the Canadian store using the country selector located at the top-right corner of our website.

Shipping fees, delivery times, duties, and taxes may vary depending on Canadian regulations, destination, and carrier services.

Order Changes & Cancellations

  • Any address changes, service modifications, or cancellations must be requested before shipment dispatch and may incur additional fees.
  • Once an order has shipped, cancellations may be subject to return freight charges and restocking fees.
  • Even if a tracking number has not been uploaded, your order may already be in transit or prepared for shipment. Please contact us as soon as possible for assistance.

Shipping Damage

We take great care in packaging your orders securely. However, shipping damage may occasionally occur. Please follow these steps upon delivery:

  1. Inspect the shipment carefully before signing the delivery receipt.
  2. If there is visible or severe damage, refuse the shipment and note the issue on the delivery receipt.
  3. If the damage is minor or packaging-related, accept the shipment but take clear photos and report the issue within 24 hours to: service@torycarrier.com
  4. Failure to document damage or missing items at delivery may affect eligibility for replacement or claim assistance.

Order Consolidation

Whenever possible, we consolidate multiple items into a single shipment to improve delivery efficiency and help reduce transportation costs.

For large quantity orders, our logistics team may optimize shipment arrangements based on warehouse availability, pallet configuration, and transportation requirements.

Contact

If you have questions about your shipment or need special delivery arrangements, please contact our support team:

Tory Carrier reserves the right of final interpretation of this Shipping Policy.